Shipping policy

Shipping & Delivery Policy

At Nalèa XoXo, we want your order to reach you as quickly and reliably as possible. Below is everything you need to know about how we process and ship orders.

Order Processing
All orders are processed and packed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after our daily cutoff time will begin processing the next business day.

Shipping Options

Standard Delivery — R100
Estimated delivery: 3–6 business days (1–2 business days processing + 2–4 business days courier transit)

Express Delivery — R150
Estimated delivery: 1–3 business days (same-day to next-day processing + 1–2 business days courier transit)

International Delivery — R310
Estimated delivery: 8–16 business days (1–2 business days processing + 7–14 business days international transit, depending on destination and customs clearance)

Shipping Costs
We do not currently offer free shipping. Shipping costs are calculated at checkout based on the delivery option you select and are non-refundable once your order has shipped, except in cases of a lost or damaged parcel confirmed by our courier.

Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your parcel's journey.

Delays
While we do our best to meet the estimated delivery windows above, delays can occasionally occur due to courier volume, weather, customs processing (for international orders), or public holidays. We appreciate your patience in these cases.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.