Frequently Asked Questions

📦 Shipping & Delivery

How long will it take to receive my order? Standard processing takes 1-3 business days. Once shipped, domestic orders typically arrive within 3-7 business days. You will receive a tracking number via email as soon as your package is on its way.

Do you ship internationally? Yes! We ship worldwide. International shipping times vary by location (typically 10-21 business days) and shipping costs will be calculated at checkout.

My tracking says "Delivered" but I haven't received my package. What should I do? Please check with neighbors or your local post office first. If you still cannot locate your package, contact us at [Insert Email] within 48 hours so we can help you file a claim with the carrier.

💍 Product Care & Sizing

How do I care for my jewelry so it stays shiny? To keep your accessories looking brand new:

• Avoid contact with water, sweat, perfume, and lotions.

• Store your pieces in a dry place (like the pouch they came in!).

• Clean gently with a soft microfiber cloth.

What materials are your accessories made of? We offer a range of materials, including 18k Gold Plated Stainless Steel (water-resistant), high-quality alloys, and acrylics. Please check the individual product descriptions for specific material details.

Are your earrings lead and nickel-free? Yes! Most of our items are hypoallergenic and safe for sensitive skin. Check the "Details" tab on each product page for specific material certifications.

🔄 Returns & Exchanges

What is your return policy? We want you to love your look! If you’re not satisfied, you can return unworn items in their original packaging within 14 days of delivery for store credit. Please note: For hygiene reasons, earrings and body jewelry are final sale.

How do I start a return? Email our support team at [Insert Email] with your order number and the reason for the return. We will provide you with the return instructions. Customers are responsible for return shipping costs.

I received a damaged item. What should I do? We apologize for the inconvenience! Please email us a photo of the damaged item within 48 hours of delivery, and we will send out a replacement immediately at no extra cost.

💳 Orders & Payments

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer "Buy Now, Pay Later" options like Afterpay or Klarna at checkout.

Can I cancel or change my order? Because we process orders quickly, we can only make changes or cancellations within 1 hour of the order being placed. Please double-check your shipping address before checking out!

How do I use a discount code? Enter your code in the "Discount Code" box during checkout and click apply. Please note that only one discount code can be used per order.

✨ Contact Us

Still have questions? We’re here to help! 📧 Email: support@glamandglowco.com 📱 Instagram: @NalèaXoXo Customer service hours: Monday - Friday, 9:00 AM - 5:00 PM EST.