Support

1. Customer Support Channels

Channel Availability Best For
Email Support 24–48 Hour Response Detailed order inquiries, bulk orders, or tracking issues.
WhatsApp Chat 09:00 – 17:00 (Mon–Fri) Quick questions about shades, stock availability, or payment help.
Instagram DM 10:00 – 18:00 (Daily) Style advice, "how-to" videos for products, and social features.

2. Frequently Asked Questions (FAQ)

Shipping & Delivery

  • How long does shipping take?

    Orders are processed within 1–2 business days. Standard delivery within Gauteng takes 2–3 business days, while nationwide shipping takes 3–5 business days.

  • How can I track my beauty haul?

    Once your order is shipped, you will receive an email with a tracking link to follow your package's journey to your door.

Returns & Exchanges

  • Can I return beauty products?

    Due to hygiene reasons, we cannot accept returns on opened cosmetics, skincare, lashes, or earrings. However, if an item arrives damaged, please contact us within 48 hours for a replacement.

  • What if my jewelry arrives broken?

    We take great care in packaging, but if your accessories are damaged during transit, please email us a photo of the item and the packaging to initiate a claim.

Product & Usage

  • Are your products cruelty-free?

    We prioritize brands and products that are cruelty-free. Please check the "Details" tab on individual product pages for specific certifications.

  • I’m not sure which shade to pick!

    We’re here to help! Send us a photo of yourself in natural lighting via WhatsApp or Instagram, and our beauty specialists will help you find your perfect match.